Screen Visits for Home Care and Nursing Services
The Health and Care Administration of the City of Copenhagen has implemented the video solution Appinux Screen Visits as part of home care and nursing services. The solution enables visits to be conducted via video when relevant for the citizen, either as a replacement for a physical visit, as a supplement, or in combination with in-person visits.
“Of course, I’ve gotten older. But I think it’s exciting to be part of something.”
From Idea to Practice
The services are carried out by social and health care helpers, social and health care assistants, and nurses. Screen visits are available every day of the week from 7:30 AM to 10:30 PM. Video meetings are scheduled via the Appinux platform’s planning module, where it is also recorded whether the meetings are completed, canceled, or not carried out, as well as the citizen’s ability to receive guidance via video.
The services provided through screen visits vary and depend on the individual citizen’s needs and their ability to receive guidance via video. This may include, for example:
The experience shows a stable level of activity. As illustrated above, approximately 1,000 screen visits are carried out per month in one local area, while around 2,600 screen visits were conducted in January 2017. Following an initial phase of organizational and technical clarification, screen visits are now being rolled out to the municipality’s other local areas.
Citizens’ satisfaction with screen visits is partly related to the easy access to the video solution and the fixed timing of the visits. Unlike physical visits, which are often scheduled within a time window, screen visits take place at a precisely agreed time. Screen visits are also shorter than physical visits and last on average 3–4 minutes.
“Screen visits – it’s an advantage”
